HOME SCHOOL COMMUNICATION
Students may contact staff if they have queries, firstly by visiting them in their department area, and only contacting them using school email system if they really can’t see them in person.
Parents may wish to contact staff. The following outlines what the Headteacher regards as important considerations regarding home/school communication, particularly by email:
¨ All communication must respect the dignity of the recipient.
¨ Within 48 hours: receipt of an email will be acknowledged by school either by the person contacted, or the most appropriate person able to deal with the issue (term time only, not after 5pm nor over a weekend).
¨ Within 5 working days: school will provide a response to the email by telephone or in writing, or e-mail. This may include informing the sender that more time is required to provide a full response. If this is the case, staff should indicate a time frame for a response.
¨ Staff will not be expected to monitor or respond to emails outside their normal working hours (nor at weekends and published school holidays).
Whilst this is extremely rare, if a member of staff receives an e-mail or call which is of an aggressive tone, sets unreasonable demands or could otherwise be interpreted as harassing, they will refer this to a senior line manager in the school, who will decide if consideration needs to be given to dealing with further communication under our Complaints Policy.
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